This policy is part of the Terms and conditions. It applies to the file review and to the re-review.
Summary
| Situation | Refund |
|---|---|
| You have not submitted your file yet and no more than 14 days have passed since purchase | Full |
| You have submitted your file and have not received the report yet | Amount paid minus the proportional part of the work already done |
| You have already received the report | No refund: the service has been provided |
| We cannot deliver the report for a reason on our side | Full |
| The embassy refuses or delays your visa | No refund: we do not guarantee approval |
Right of withdrawal
If you are a consumer, you have 14 calendar days from purchase to withdraw from the contract without giving any reason. When you pay, you expressly ask us to start the service immediately. Therefore:
- if you withdraw before submitting your file, we refund the full amount;
- if you withdraw after submitting it and before receiving the report, we refund the amount paid minus the proportional part of the service provided until you tell us;
- once the report is delivered, the service has been fully provided and you lose the right of withdrawal, as you accept when you buy.
How to ask for a cancellation or refund
Email hi@visadoasia.com from the address you used to buy, with your order number. You do not need to give a reason. We will confirm by email whether a refund applies and the amount.
How and when we refund you
We refund you using the same payment method you used, within 14 calendar days of your cancellation at the latest. Your bank may take a few more days to show it. We do not charge anything for refunds. If you used a discount code, the refund is based on the amount you actually paid.
Before opening a dispute with your bank
If something went wrong, please write to us first: we can almost always solve it sooner, without you having to wait for your bank.
The Spanish version of this document is the reference version; this English version is provided for convenience.